support@lgbtalent.com — real humans Monday through Friday, 9 AM to 6 PM ET. Most tickets get a reply within a few hours; same-day for booking-day emergencies.
Chat
Logged-in users see a chat icon in the bottom-right of every dashboard page. Messages route to the admin team's inbox; we typically reply during the same business-hour window as email.
What to include
The faster your ticket moves, the more of this you include in the first message:
- Your account email (so we can look you up)
- The booking ID or URL if it's booking-related
- What you tried — "I clicked Sign Contract and nothing happened" vs "It's broken"
- Screenshot of any error message
- What outcome you want — refund, schedule change, account recovery, etc.
What we cannot help with
- Direct payment between organizer and performer outside the platform (we can't see it, and any platform fee adjustment depends on a payment we processed)
- Disputes between users that don't involve a booking on LGBTalent
- Tax advice — your Stripe Express dashboard has your tax forms; we don't offer accounting guidance
After-hours emergencies
If it's the day of the event and something's broken, lead with EVENT DAY in the subject line. We route those messages to the on-call admin even outside business hours.