Refund policy at a glance
- Before signing the contract — either side can back out, no charge fires, no refund needed.
- After signing, before the event — depends on timing. Deposits are generally non-refundable once the performer has held the date. Reach out to admin to coordinate.
- Performer no-show — full refund of fee paid + admin may apply a no-show fee to the performer.
- Organizer no-show / cancellation day-of — performer keeps the full payment.
- Travel — non-refundable once tickets are issued. Cancellation insurance, where booked, applies.
How to request a refund
- Go to the booking page → Documents → Dispute / Refund.
- Describe what happened and what outcome you're looking for.
- Admin reviews within 1–2 business days. Both sides receive a copy of the resolution.
Most refunds settle back to the original ACH bank within 5 business days.
NSF (returned-payment) fee
If an ACH charge fails (insufficient funds, account closed, etc.), Stripe retries up to twice on a 3-business-day cadence. If all retries fail, a $30 NSF fee is added to the booking. Re-link your bank in Settings → Payment Methods and contact support if the booking is time-sensitive.